Safety and limits
Safety and limits
What the Receptionist does, what it doesn't, and the rules every install runs on. Your service agreement sets the exact rules for your restaurant.
Rules every Receptionist runs on
- Handled by the Receptionist
- Goes to a person
- Not something it does
Allergies.
It never tells a caller a dish is safe for an allergy or a diet. It sends those calls to your staff, and if no one picks up, your manager gets a callback request with the question and the number.
Disclosure.
Every call starts with the Receptionist saying it's an AI assistant and that the call may be recorded. We write the greeting with you before go-live.
Payments.
It doesn't take card payments.
Emergencies.
It isn't an emergency line. Your greeting can tell callers what to do in an emergency.
Your staff.
It transfers calls on the rules you set, and you can switch it off at any time.
Facts.
It answers from the menu, hours and rules you approve. When a caller asks something outside them, it takes a message or hands the call over.
What it can get wrong
AI can mishear a caller or give a wrong answer. We reduce that by keeping it to facts you approve, handing off anything outside your rules, and going through calls with you. If it gets something wrong, tell us and we correct the answer within 1 business day.
What we don't promise
We don't guarantee that AI answers will always be accurate, and we don't promise a revenue figure. We report your numbers every month and fix what's off.
Rules for every workflow
- Nothing public goes out without your approval, unless you turn on automatic replies for set questions you choose.
- Review requests go to Google only, and every guest gets the same request whatever their experience.
- Marketing texts go only to guests who opted in, and every one includes a way to opt out.
- Nothing is paid or ordered without you.
Your data
- Call recordings, transcripts, your menu and your guest data belong to you under your agreement.
- We use them only to run your service. The phone and AI providers we use process them to deliver the service, under their own terms, and we name those providers in your agreement.
- When your service ends, we delete your data within 30 days unless you ask us to hand it over first or the law requires us to keep it.
- Want some data to stay in your building? Ask about the private AI option for staff-facing tools. Live phone answering runs on cloud services.
Support
Renovate AI supports your setup, with Jaden Hong as your contact. Support hours and response times are set in your written agreement. A monthly review is part of every plan.
- Call
- (917) 930-5369
Start here
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