Privacy

This policy covers renovateai.tech and the Renovate AI services. Renovate AI is operated by Renovate Group, Inc., a New Jersey corporation, 2 University Plaza Drive, Suite 100, Hackensack, NJ 07601 ("we", "us"). Questions or requests: admin@renovaterefer.com or (917) 930-5369.

What we collect on this site

• What you send us. When you request a call audit or apply as a founding restaurant, we collect your name, your business, your phone number, your email address if you choose to give it, and the details you choose to share (for example the number of locations, your role or the POS you use).
• Server logs. Our host keeps standard request logs (IP address, browser type, pages requested and time) to keep the site secure and working.
• Cookies and analytics. We don't use advertising cookies or sell data to advertisers. If we add an analytics or booking tool, we'll name it here before it goes live.

We use your contact details only to reply about your request, run your audit and, if you go ahead, prepare your proposal. We don't add you to a mailing list without asking.

Information we handle for client businesses

When a business uses a Renovate AI service, such as the Renovate AI Receptionist, we process information on that business's behalf:

• Caller details: the caller's phone number and what they tell the AI, such as a name, a party size or a callback request.
• Recordings and transcripts: the AI says at the start of every call that it is an AI and that the call may be recorded. Where a business's setup records calls, the recordings and any transcripts are kept so the business can review calls and so we can correct mistakes.
• Providers: the phone and AI providers that carry and answer calls process this information to deliver the service. They are named in the client's agreement.
• Texts: marketing texts go only to guests who opted in.
• Ownership: the client business owns its call and guest data under its agreement. We use it only to run that business's service.

How we use information

To reply to you, schedule and run call audits, prepare proposals, deliver and support client services, keep our systems secure, and improve this site. We don't sell personal information, and we don't use it to build advertising profiles.

Who processes it for us

Form submissions travel through an automation service (n8n) into our customer records (Notion), and a short notification with your contact details is sent to us on Telegram and Slack. Our website host (Vercel) runs the site. These providers process the information only to provide their service to us, under their own terms.

How we protect it

Access to form submissions and client data is limited to the people who need it to serve you, and our providers protect data in transit with encryption. No system is perfectly secure, so if we learn of a problem that affects your information, we'll tell you as the law requires.

How long we keep it

• Enquiries and audit requests: while we're talking or working together, then as long as tax and legal records require.
• Client data: for as long as the client's agreement says. When a service ends, we delete the client's data within 30 days, unless the client asks us to hand it over first or the law requires us to keep it.

Your choices

• Ask to see, correct or delete the information you sent us: email admin@renovaterefer.com. We'll reply within a reasonable time and delete it unless the law requires us to keep it.
• If you called a business we serve, you can also ask that business.

Children

This site and our services are for businesses. They aren't meant for children under 13, and we don't knowingly collect their information.

Changes

If this policy changes, the date at the top changes too.